Ordering Process:
- Customers are encouraged to place an order at least 4 weeks in advance to allow adequate time for design, customizations, and delivery.
- Unique Threads offers to measure customers and offers guidance for customers who may desire to complete measurements independently or through a third party. Customers who choose to provide their measurements are responsible for the completeness and accuracy of the measurements.
- Unique Threads will NOT provide a refund or order replacements because of inaccurate measurements provided by customers. Unique Threads will also NOT provide refunds, complimentary alterations due to changes in customer’s size / weight after order / delivery date.
- Once an order has been placed, Unique Threads cannot guarantee adjustments to the order or measurements will be completed, as the process of crafting custom orders begins when order is placed and processed.
Quotes:
- Quotes for orders from Unique Threads are valid for 30 days after the date on which the quote is submitted to the customer.
- Once the quote is generated, any changes requested by the customer (i.e. changes to group size or order details) may impact promotions / discounts included in the original quote. Unique Threads will generate a revised quote.
Customer Deposits / Down Payments:
- For custom suit orders, a deposit in the amount of 50% of total quoted price will be required to place an order, with the remaining 50% balance due on / before order delivery date.
- All deposits are non-refundable. If the customer cancels an order for any reason other than Unique Thread’s inability to fulfill customer’s order the original 50% non-refundable deposit shall be forfeited.
Accepted Payment Methods:
- Unique Threads accepts all major credit cards generally accepted in the US (Visa, Mastercard, American Express, Discover). The customer is responsible for transaction fees charged by the Credit Card Processor.
- Cash, Money Order and other electronic payments common in the US are accepted. Please contact Unique Threads if you have questions about your payment method.
Use of Customer Imagery for Marketing Purposes:
- Unique Threads reserves the right to use images of customers in marketing and promotional materials.
- Unique Threads is respectful of customers’ privacy. Customers can inquire as to how their images will be used or decline to be featured in marketing materials by submitting a request in writing to info@uniquethreadscollection.com. These requests should be submitted as quickly as possible to avoid unwanted use of customer photos.
Alterations / Adjustments:
- Customers must submit alteration reimbursement requests within 14 days of the delivery date. The customer must include an itemized receipt from any third-party provider of alterations along with their reimbursement request to: info@uniquethreadscollection.com.
- Unique Threads will provide the following reimbursement amounts on all eligible alteration requests unless otherwise indicated:
Alteration reimbursement
| Garment | Credit |
|---|---|
| Shirt / Pant | $20 |
| Blazer | $30 |
| Suit / Tuxedo | $50 |
Additional Fees:
- Unique Threads charges an additional fee if the customer order requires additional fabric above the 2 yards to make a blazer and 4 yards required to make a 2-piece suit / tuxedo.
- Unique Threads offers free shipping within the US on all orders over $100. Additional charges will apply for shipping outside of the US. Standard flat- rate shipping will be charged on orders shipped to multiple destinations.
Return Policy:
- All sales are FINAL, as Unique Threads customizes orders according to customer specifications. Customers should confirm that order details are complete and accurate according to the customer’s expectations, prior to placing orders. Unique Threads is available to answer questions and assist customers through ordering process to ensure customer satisfaction.
- In the event of errors for which Unique Threads is responsible, the Company will rectify these errors and make every effort to ensure orders are corrected according to customer’s specifications.
- Refunds will be issued for damages or defects in the order for which Unique Threads is liable. Customer must return defective item(s) and items must be in new condition and not show any signs of wear. Refunds will be reviewed and processed within 7 business days of receipt of unworn items.